Your Privacy Matters at 77r7

Introduction

This Privacy Policy (the "Policy") is published by 77r7 (the "Platform", "we", "us", or "our") and governs the collection, use, storage, and disclosure of personal information provided by or collected from players (each a "Player", "you", or "your") who access or use the 77r7 website at https://77r7.io and all associated services, features, games, and betting markets (collectively, the "Services").

77r7 operates as an online casino and sports betting platform serving players in Bangladesh. We are committed to protecting the privacy and personal data of every player who entrusts us with their information. This Policy sets out our data practices in plain, honest terms so that you can make an informed decision about using the 77r7 platform.

This Policy applies exclusively to information collected through the 77r7 platform. It does not apply to any third-party websites, payment processors, or game providers whose own privacy policies govern their respective data practices. Where 77r7 integrates services from third-party partners, links to their relevant privacy documentation are made available within the applicable service interface.

The authoritative language of this Privacy Policy is English. Any translation provided for informational convenience carries no legal weight and does not supersede the English original in the event of any ambiguity, conflict, or discrepancy.

Information We Collect

77r7 collects personal information in three principal ways: directly from you when you register and use the platform, automatically through your device and browser as you interact with the Services, and from trusted third-party sources during identity and payment verification processes.

Information You Provide Directly:

• Registration Data: Your full legal name, date of birth, Bangladeshi mobile phone number, and chosen account credentials (username and password) collected at the point of account creation.
• Identity Verification Documents: Copies of government-issued identification documents such as your National ID (NID) card, passport, or driver's licence, collected during the Know Your Customer (KYC) verification process prior to your first withdrawal.
• Payment Information: Your registered mobile wallet number (bKash, Nagad, Rocket, or Upay) and any bank account details linked to deposit or withdrawal transactions on the platform. 77r7 does not store full card numbers or wallet PINs — payment authentication occurs directly with the relevant wallet or banking provider.
• Communication Records: Messages, chat transcripts, and email correspondence submitted through the 77r7 customer support channels, including content submitted via live chat and email to [email protected].
• Responsible Gaming Preferences: Self-imposed deposit limits, loss limits, cooling-off periods, and self-exclusion requests that you configure through your account settings.

Information Collected Automatically:

• Device & Technical Data: IP address, device type and model, operating system version, browser type and version, and unique device identifiers collected automatically each time you access the 77r7 platform.
• Usage Data: Pages visited, games played, bet amounts, session duration, click patterns, and navigation paths recorded through server logs and analytics tools to help us understand how players interact with the platform.
• Cookie Data: Session identifiers, preference settings, and aggregated behavioural data stored in cookies and similar technologies as described in Section 7 of this Policy.
• Geolocation Data: Approximate geographic location inferred from your IP address, used to verify that you are accessing the platform from a permitted jurisdiction and to comply with applicable regulatory requirements.

Information from Third Parties:

• Payment Processor Confirmation: Transaction status, reference numbers, and wallet identifiers shared by bKash, Nagad, Rocket, Upay, and linked banking partners to confirm deposit and withdrawal processing.
• Fraud & Risk Screening: Aggregated risk signals from certified fraud-prevention service providers used to detect patterns associated with bonus abuse, multi-accounting, or money laundering, without disclosing individually identifiable data from other platforms.

How We Use Your Information

77r7 uses personal information only for the purposes for which it was collected or for closely related purposes that you would reasonably expect given the context of collection. The specific purposes for which we process your personal data are as follows:

• Account Creation & Management: To register your account, verify your identity, maintain your account profile, process your login credentials, and communicate account-related information such as transaction receipts and security alerts.
• Payment Processing: To process deposit and withdrawal transactions via bKash, Nagad, Rocket, Upay, and linked banking channels, and to maintain accurate financial records of all transactions conducted through your account.
• Identity & Age Verification: To confirm that you meet the minimum age requirement of 21 years and that your identity matches the registration details you have provided, in compliance with our responsible gaming obligations.
• Fraud Prevention & Platform Security: To detect, investigate, and prevent fraudulent activity, bonus abuse, multi-accounting, money laundering, and other prohibited conduct as defined in the 77r7 Terms & Conditions.
• Responsible Gaming Compliance: To enforce the deposit limits, loss limits, cooling-off periods, and self-exclusion requests that you have configured, and to monitor usage patterns that may indicate problematic gambling behaviour, enabling proactive outreach where necessary.
• Customer Support: To respond to your enquiries, complaints, and dispute submissions via the 77r7 live chat and email support channels, and to maintain records of support interactions for quality assurance purposes.
• Platform Improvement: To analyse aggregated usage data, game performance metrics, and player feedback to improve the quality, reliability, and range of services offered on the 77r7 platform.
• Legal & Regulatory Compliance: To fulfil obligations imposed on the 77r7 platform under applicable law, including record-keeping requirements, data retention obligations, and responses to lawful requests from competent authorities.
• Promotional Communications (with consent): To send you information about 77r7 promotions, bonus offers, and platform updates via SMS or in-platform notification, where you have opted in to receive such communications. You may withdraw consent at any time through your account settings.

77r7 does not use your personal data to build profiles for sale to advertisers, data brokers, or any other commercial third parties. Personal data is never monetised outside the direct operational context of the 77r7 platform.

Legal Basis for Processing

77r7 processes your personal data on one or more of the following legal bases, depending on the specific purpose of the processing activity in question:

• Contractual Necessity: Processing your registration data, payment information, and identity verification documents is necessary to perform the contract between you and 77r7, as set out in the Terms & Conditions. Without this processing, we cannot provide you with access to the platform or process your transactions.
• Legitimate Interests: Processing technical data, usage data, and fraud-screening information is necessary to pursue the legitimate interests of 77r7 in operating a secure, fair, and commercially viable platform, provided those interests are not overridden by your own privacy interests or fundamental rights.
• Legal Obligation: Processing identity verification documents, financial records, and responsible gaming data may be necessary to comply with applicable legal and regulatory obligations, including anti-money-laundering requirements and responsible gaming mandates.
• Consent: Processing your data for optional promotional communications is carried out solely on the basis of your explicit consent. You retain the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

Sharing Your Information

77r7 does not sell, rent, or trade your personal information to any third party for their own marketing or commercial purposes. We may, however, share your personal data with the following categories of third parties strictly in connection with the operational purposes described in this Policy:

• Payment Service Providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and other licensed payment partners receive the minimum financial and identity data necessary to process your deposit and withdrawal transactions. Each of these providers operates under its own privacy policy and is subject to applicable financial data protection regulations.
• Game Content Providers: Licensed game studios such as Pragmatic Play, Evolution Gaming, Spribe, NetEnt, Microgaming, and Ezugi may receive technical session data (such as a pseudonymous player session token) necessary to operate the game environment. These providers do not receive your full identity or financial data.
• Fraud Prevention & Security Partners: Certified third-party fraud-detection and cybersecurity service providers may process technical and behavioural data on 77r7's behalf to identify suspicious activity patterns. All such providers are bound by data processing agreements that prohibit them from using 77r7 player data for any purpose other than the fraud-prevention services they provide.
• IT Infrastructure & Cloud Service Providers: Hosting providers, content delivery networks, and database infrastructure partners that physically store or transmit 77r7 platform data are contractually required to maintain confidentiality and implement security standards consistent with 77r7's own requirements.
• Legal Authorities: 77r7 may disclose personal data to law enforcement agencies, regulatory bodies, courts, or other competent authorities when required to do so by applicable law, valid legal process, or to protect the rights, safety, or property of 77r7 or its players.

All third parties with whom 77r7 shares personal data are required, by contract, to process that data only for the specific purposes authorised by 77r7 and to implement appropriate technical and organisational security measures. 77r7 conducts periodic reviews of third-party data processing arrangements to ensure continued compliance.

Data Retention

77r7 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required or permitted by applicable law. The following retention principles apply:

• Active Account Data: Personal data associated with an active 77r7 account is retained for the duration of the account's active status. This includes registration data, transaction records, game history, and responsible gaming preferences.
• Closed Account Data: Following the closure of a 77r7 account (whether at the player's request or by 77r7's decision), personal data is retained for a minimum period of five (5) years to comply with financial record-keeping obligations, support potential dispute resolution, and fulfil any applicable anti-money-laundering retention requirements.
• Identity Verification Documents: Copies of identity documents submitted during KYC verification are retained for a minimum of five (5) years following the date of submission or the date of account closure, whichever is later.
• Support Communications: Records of customer support interactions are retained for a minimum of two (2) years from the date of the interaction to support quality assurance, dispute resolution, and training purposes.
• Technical & Log Data: Server log files and technical access records are retained for a period of up to twelve (12) months for security monitoring and platform performance analysis purposes.

When personal data is no longer required for any of the purposes described in this Policy and no applicable retention obligation prevents its deletion, 77r7 will securely delete or anonymise that data. Anonymised data, from which all identifying information has been permanently removed, may be retained indefinitely for statistical and analytical purposes without further restriction.

Cookies & Tracking Technologies

77r7 uses cookies and similar tracking technologies to operate the platform effectively, maintain your session, remember your preferences, and gather aggregated usage data that helps us improve the player experience. This section explains the types of cookies we use and how you can manage them.

Types of Cookies Used by 77r7:

• Strictly Necessary Cookies: These cookies are essential for the basic operation of the 77r7 platform. They maintain your login session, remember your language and display preferences, and enable core security functions such as CSRF protection. Without these cookies, core platform features cannot function. These cookies cannot be disabled without significantly impairing your ability to use the platform.
• Functional Cookies: These cookies remember choices you make on the platform, such as your preferred payment method, game category filters, and responsible gaming settings, to provide a more personalised and convenient experience on return visits.
• Analytics Cookies: These cookies collect aggregated, anonymised data about how players navigate and interact with the 77r7 platform, including which pages are visited most frequently, where players enter and exit the site, and which game categories attract the most engagement. This data is used exclusively for internal platform improvement and is not linked to individual player identities.
• Security & Fraud Detection Cookies: These cookies are used by 77r7 and its trusted fraud-prevention partners to detect irregular or suspicious browsing behaviour, identify automated access attempts, and protect the integrity of the platform and its player community.

Managing Your Cookie Preferences: You may manage or disable non-essential cookies at any time through your web browser settings. Most modern browsers allow you to block or delete cookies via the browser's privacy or security settings menu. Please note that disabling strictly necessary cookies will impair core platform functionality and may prevent you from logging in or processing transactions. Disabling analytics or functional cookies will not prevent you from using the platform but may reduce the personalisation of your experience.

77r7 does not use third-party advertising cookies or behavioural tracking cookies linked to external ad networks. All tracking activity on the 77r7 platform is conducted for internal operational and security purposes only.

Security Measures

77r7 takes the security of your personal data seriously and has implemented a range of technical and organisational measures designed to protect it against unauthorised access, accidental loss, alteration, disclosure, or destruction. Key security measures in place include:

• 256-Bit SSL Encryption: All data transmitted between your browser or device and the 77r7 platform is protected by Transport Layer Security (TLS) with 256-bit encryption, ensuring that your personal and financial data cannot be intercepted in transit.
• Access Controls: Access to personal data within 77r7's internal systems is restricted on a strict need-to-know basis. Only authorised personnel whose job functions require access to specific categories of player data are granted that access, and all such access is logged and periodically reviewed.
• Password Security: Player account passwords are stored using industry-standard one-way cryptographic hashing algorithms. 77r7 does not store plaintext passwords and cannot retrieve your password if forgotten — only a password reset via your registered mobile number is possible.
• Two-Factor Authentication: 77r7 supports OTP-based two-factor authentication for player accounts, adding a second layer of protection against unauthorised login attempts. Players are strongly encouraged to enable this feature via their account security settings.
• Intrusion Detection & Monitoring: 77r7's platform infrastructure is monitored continuously for anomalous access patterns, potential intrusion attempts, and denial-of-service activity. Security incidents are investigated promptly and remediated in accordance with 77r7's incident response procedures.
• Staff Training: All 77r7 personnel who handle personal data receive regular data protection and cybersecurity training. Staff are subject to contractual confidentiality obligations and disciplinary procedures for any breach of data handling standards.

Your Rights Over Your Personal Data

77r7 respects your rights in relation to your personal data. Subject to applicable law and any overriding retention or legal processing obligations, you hold the following rights with respect to personal data that 77r7 holds about you:

• Right of Access: You have the right to request a copy of the personal data that 77r7 holds about you, together with information about how that data is being processed. Access requests will be fulfilled within 30 days of receipt.
• Right to Rectification: You have the right to request the correction of any personal data that is inaccurate or incomplete. For standard profile updates (such as mobile number changes), corrections can be requested directly through your account settings or via the support team.
• Right to Erasure: You have the right to request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where the processing is unlawful. Please note that data subject to legal retention obligations (such as financial records and KYC documents) cannot be deleted prior to the expiry of the applicable retention period.
• Right to Restriction: You have the right to request that 77r7 restrict the processing of your personal data in certain circumstances, such as while a rectification request is being investigated, or where you have objected to processing based on legitimate interests pending verification of whether 77r7's interests override your own.
• Right to Data Portability: You have the right to receive a copy of personal data you have provided to 77r7 in a structured, commonly used, machine-readable format, and to request that such data be transmitted to another service provider where technically feasible.
• Right to Object: You have the right to object at any time to the processing of your personal data for direct marketing purposes. You may also object to processing based on legitimate interests, in which case 77r7 will cease processing unless it can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent (such as promotional communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of any processing conducted prior to withdrawal.

To exercise any of the above rights, please contact the 77r7 support team via live chat or by email at [email protected]. Requests will be acknowledged within 72 hours and fulfilled within 30 days, subject to identity verification to prevent unauthorised requests.

Children & Minors

The 77r7 platform is strictly intended for adults aged 21 years and above. 77r7 does not knowingly collect, process, or retain personal data from any individual under the age of 21. Age verification is a mandatory step in the 77r7 account registration and withdrawal process.

If 77r7 discovers or has reasonable grounds to believe that personal data has been collected from an individual who is under the age of 21, the associated account will be immediately suspended, all pending bets will be voided, any net deposits will be returned to the registered payment wallet, and all personal data associated with the underage account will be deleted from 77r7's systems as promptly as operationally possible, subject only to any overriding legal retention obligations.

Parents and guardians who have reason to believe that a minor in their care may have registered a 77r7 account or provided personal data to the platform are encouraged to contact the 77r7 support team immediately at [email protected] so that the matter can be investigated and resolved without delay.

Third-Party Links & Integrated Services

The 77r7 platform may reference or integrate third-party services including payment gateways (bKash, Nagad, Rocket), game content delivered by licensed studios (Pragmatic Play, Evolution Gaming, Spribe, NetEnt, Microgaming, Ezugi), and sports data feed providers. These integrations are technically necessary for platform operation.

When you interact with a third-party payment gateway or game environment embedded within the 77r7 platform, you may be subject to the privacy policy of the relevant third-party provider in addition to this Policy. 77r7 is not responsible for the privacy practices of third-party service providers and cannot control how those providers collect, store, or use data that you transmit directly to them.

77r7 does not maintain external social media pages, affiliate links, or third-party advertising partnerships that would result in your personal data being shared with social media platforms or advertising networks through the 77r7 website. Any third-party links that may appear in informational content on the platform are clearly identified and do not involve the automatic transfer of your personal data to the linked party.

Amendments to This Policy

77r7 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform operations. When material changes are made, 77r7 will update the "Last Updated" date at the top of this document and, where practicable, notify active players via in-platform notification or SMS to their registered Bangladeshi mobile number prior to the changes taking effect.

Continued use of the 77r7 platform after the effective date of any amendment to this Privacy Policy constitutes your acceptance of the revised Policy. If you do not agree to any amended terms, you must stop using the platform and request account closure in accordance with the account management provisions of the 77r7 Terms & Conditions before the amended Policy takes effect.

The most current version of this Privacy Policy is always available at https://77r7.io/privacy-policy. Players are encouraged to review this page periodically to remain informed of any updates to 77r7's data practices.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data that 77r7 holds about you, please contact our support team using the details below. Our data handling team is available to respond to privacy enquiries 24 hours a day, 7 days a week.

• Live Chat: Available directly within your 77r7 account following login. Average initial response time is under three minutes for privacy and data access queries.
• Email: [email protected] (plain text — not a clickable link). Privacy-related email enquiries are prioritised and typically receive an initial response within four hours during Bangladesh Standard Time (BST, UTC+6) business hours.

When submitting a privacy-related enquiry or a data subject rights request, please include your registered account username, the specific nature of your request or concern, and, where applicable, the approximate date range to which your request relates. This information will help our team process your request accurately and within the required timeframe.